Airtel — non-activation of sim even after 20 days and even after address verification

Address: Bangalore, Karnataka, 560003

With reference to complaint no. (Po[protected] for non-activation of my new sim obtained from airtel outlet, nandi durga road, bangalore, after a lot of delay, a lot of mental agony and complaining to airtel and visiting the airtel outlet at malleswaram and after repeatedly speaking to mr. Vinod, airtel manager, basavanagudi (Who is looking after malleswaram), it is to inform you that a verifier from airtel has verified my address on 18th nov 2017 at 10.50 am, obtained my signature and took a copy of my aadhar card too. At the same time, i received a phone call from airtel and the caller identified herself as airtel executive and i confirmed to her that the verification was over just then. The verifier told me that within a couple of hours, my number would get activated. The airtel executive also confirmed me the same. She, in fact, while discussing with me during her first call, put me on hold for a few minutes to discuss another issue with her colleague, which is not correct on her part.

It is regretted that my number has still not been activated even after 56 hours after verification?

Airtel repeatedly insulted me and caused mental agony to me.

I’ve taken the sim more than 20 days ago.

Airtel has committed two acts of deficiency of service:

1. Delayed verification of address for more than 20 days;
2. Non-activation of sim card even after 56 hours after verification of the address.

I’ve paid the initial deposit while obtaining the sim. This is clear and repeated deficiency of service on the part of airtel after i paid the deposit to airtel.
I intend to file a case for deficiency of service and mental agony suffered by me in hon’ble consumer court.
I served a show cause notices to customer care, nodal officer & appellate authority under the relevant provisions of consumer protection act to airtel through mail.

I reserve the right to quote this complaint in 'consumer complaints' also in my proceedings before the hon’ble court.