Airtel — Non refund of deposit amount

Dear Sir/Madam

DTH Connection No: [protected]

I was using Airtel DTH since many days and stopped using it for some reason. Since then, we have received many calls from some number in Mumbai requesting to recharge. Until now, it is fine as every company can make some steps to enhance their sales. But, today morning we received a call from Mumbai landline and they informed us that, we will send our person and take back the set top box.

Cheat! Cheat! Cheat!

What the hell is this? We have paid for it and we are not obliged to continue service forever. We can stop service any time. Why Airtel wants the set top box back? They are requesting to recharge and start using services or return the device. When we pointed out to the fact that, we need our money. The amount is 1500/. They asked us to recharge first and then only money could be returned. We have been given a landline number from Mumbai and told that, confirm the recharge status before 1PM, otherwise they will send the person to collect instrument by evening.

Please stop this cheating and threatening. We will NOT recharge a single penny and we will NOT return the device, it’s ours. Else pay back our amount first and then only we will give it back.

Regards
ATUL MANCHANDA