Airtel — non refund of the deducted amount

Address: Kolkata, West Bengal, 700027

Rs. 598 has been deducted from my account on 7th of january 2020 but till now my plan has not been updated. On the revert of my previous complain, I got call from Mr. Sandeep Singh. Employee no. - 025613 from Santa Cruz office, He asked for some details for the repayment of the amount but till now the money has not been returned but also Rs. 2055 has been deducted from my account without my knowledge and the individual has agreed that he did hold/ shifoned the account.. The conversation is being recoded by me.

Please do needful to avoid consumer forum complain