Airtel — Nonreceipt of recharge benefit on unlimited pack

Address: guwahati assam

I Recharged With Unlimited Pack 128 Rsbut Not Able To Make Calls. Through Facebooki Was Told Again To Do Another Unlimited Pack To Avail Benefit. Also Appellate Has The Same Opinion. I Asked Why Again I Should Buy Same Pack To Use. They Are Silent. I Am Asking For Refund ( Through Internet Banking). Please Note
History: Prepaid 128 Rs For Calls Only On 4 Jan 2023 ( Transaction [protected])
Surprisingly They Dont Have Provision:

[1] Airtel Portal Doesnot Have Grievance Link At All
[2] 121 Failed On Above Subject
[3][protected] Failed On Above Subject
[4]Sms To 121 Not Successful No Provision At All
[5]Sms To 51234 Hopeless No Provision At All
[6] Nearest Store Locator Failed Too.
[7]Airtel Appellate Also In Sync. Have Unlimited Pack And Adviced Another Unlimited Pact To Use The First. No Answer From Them Too.
Evidence: Prepaid 128 Rs For Calls Only On 4 Jan 2023 ( Transaction [protected])
Cell Number Not Disclosed Here. Also Email Copy Of Appellate And Facebook Chat