[Resolved]  Airtel — Not able receive incoming calls

Address: 560017

18-may : i visited airtel store bangalore (Maleshpalya branch) to port my number from airtel andhra pradesh to airtel karnataka both prepaid and i have submited document with photograph and paid 20 rs for new sim. And they informed me this will done in 7 working days.
20-may: i recieved text "you requested for porting the [protected] to airtel has been recieved"
21-may : i recieved two text again from airtel 1) "dear customer, verification with your local reference for you airtel mobile [protected] has been completed. We will keep you updated on the progress" and second message on same day 2)"dear customer, validation of your documents for porting your mobile no [protected] to airtel has been completed and is being forwarded to bharat airtel"
23-may : by evening i realized i am not reciving any incoming calls and messages. Then i called airtel customer care several times to resolved. The only answer i recieved is that to change sim to different handset or type #002# to clear all divereted etc.. But still not resolved and every call get transfer to thier supervior and they will promise to resolve this in another 48 hours this went till 27th may.
27-may : i visited nellore airtel brach requeated them to change my sim if this can resolve my issue. But again i am getting same error "invalid number" who ever calls me
29-may : again i reached customer care to fix this issue on prioroty but again 48 hours they said it woulb be resolved
31-may : my friend suggested in twitter airtel can hep you on this

So guys i hope you got my point. Can you please resolve this since i have many commitment i cannot get any otp's from bank. I work for us client.. They cannot reach me. Please help u can reeach me on alternate number if this is resolved +[protected]


Well. Then no incoming calls for 8 days. You people donot understand but its loss of communication and loss of work. And airtel has never been helpful or cooperated. The customer service executives are undertrained and fail to understand a customer's concern. Moreover, there is no resolution and right from customer service executives to appellate officers, just harass the customers and waste their time.
I donot demand anything because i am highly dissatisfied with airtel. Just wanted to bring this to the light and am going to escalate it further. To notify you, i am going to discontinue all my services with airtel and change my network service provider.
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Aug 10, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2016
Airtel Customer Care's response
Dear Mr. Reddy,

This is with reference to your post dated 31 May 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
 
2 Comments

Comments

Team,

i have not got any call from your team. Please let me know if this is fixed.Thanks
Worst Customer care support from Airtel. I have not recieved any resolution and no call to alternate number. Are you guys working on my issue. I have being following up with you guys since May 23. I dint except this kind of support from Airtel. I will make sure i will not have any airtel service in my whole life. Very bad experience

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