[Resolved] Airtel — Not able to recharge through Online and Not getting messages

abilashpk

from Chennai, Tamil Nadu

Mar 1, 2017

Address: Chennai, Tamil Nadu, 600125

Website: www.airtel.in

Hello Team,

3 Months back, I was migrated airtel postpaid to prepaid connection.
After that now itself I cant able to recharge through airtel app or any internet applications. But same time cash debited and after few days later its coming back!! Its not a problem with bank, because I am using same bank and app for another recharging that's seems fine !!!

My problem is why I cant recharge through these option multiple times I was escalated these problems and they are still not at all taking any action . I am so upset about customer care services...
After my third escalation itself, I cant able to reach any text messages!!!

This time I am loosing my control!!!

Better they can close the customer care services!!!

Shame on their procedure!!! Simply they committing one or two days for resolving issues not at all responsible to close old tickets!!

my number is [protected]

Abilash PK

+3 photos

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Apr 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 1 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 09, 2017

Airtel Customer Care's response Dear Abilash,

This is with reference to your post dated 1 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd