Airtel — not happy with airtel services.

Address: Bangalore, Karnataka, 560016

Website: [email protected]

My name is asha a. I have a broadband new connection with id [protected] from 21/nov/17 with your company. This is regarding complaint number 67971515.

I have registered this complaint on 19/nov /17 where i have said that my broadband new connection is not activated yet. I was given the deadline of evening 6 pm last evening. I called after 8 pm and got registered my problem again wherein i was told that by next 2 working hours the technical team will sort out the matter. I received a call then from bhopal on next day around 11 am and was said that my problem will get solved by 5pm. That commitment also failed again and again they keep saying the same and take the complain but its of no use at all.

Its three days now, and yet i didn’t received any solution from your customer care. Even the technical team is not bothered to give a call and inform about the same.

For getting a new air tel connection, i was calling the customer care for 3 continuous days, again for activating the account i had been following up from past 3 days but no responses, i am sorry to say but the service quality of your company is deteriorating day by day. They have forgotten the meaning of commitment. Perhaps they don’t want their old clients to be sustained who are with them from years.

I request you to tell me whether my problem can be solved or not.in case of non event i will disconnect your connection and will make use of the other available alternatives with better commitment and services. If this is the service quality your company is offering, then why not look for other options in the market.

I hope that my problem gets solved at earliest, at least from your end.

Regards,
Asha a