Airtel — Not providing new connection

Address: Bangalore, Karnataka

I had applied new airtel landline and broadband connection on 14/08/2015 and the TBLR 7007627 in my name D Prakash. I had also given 1000 rupees cheque in the favour of Bharti Airtel Ltd. I haven't received the connection yet and the advisor is not picking my call his number is +[protected]. When I called customer service today they casually inform me that airtel can't provide connection to me. Incase if you have forgotten let me remind you that I have 2 landline connection and 1 mobile connection. Why the advisor checked the dp and told we can 100% provide the connection. I am requesting you to help me in getting my new connection. I have also given Rs 1000 cheque in the favor of Airtel. Threy have replied me : Re: TBLR 7007627 Inbox x nodal.[protected]@in.airtel.com Aug 24 (2 days ago) to me Dear Prakash Dhingra, Greetings from airtel! This is in reference to your email dated 21-Aug-2015, regarding delay in installation for your airtel account number [protected]. I understand that delay in responding to your email has inconvenienced you and I thank you for your patience. We regret to inform you that as per our records we will be unable to provide the connection as the DP is full. Thank you so much for choosing to continue with airtel. We welcome your feedback. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and [protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and [protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Regards, Avinash M S