[Resolved] Airtel — Not providing proper data network after been charged 3g money

itendra

from Chennai, Tamil Nadu

Apr 9, 2016

Address: 411060

Website: www.airtel.in

Hi few days back i ported my mobile no in Airtel. for around 10 days the service was good but after that their service was very poor, they charge for 3g but is giving around 20kbps speed. sent them lots of mail to their customer care and applet officer also regarding poor performance of data connection but still not rectification done till know. every time they say i have taken the complain and will be solved in 3 to 4 days but after 4 days again one new complain will be registered and the same will happen again.
just feed up with their service and fake commitment given from all airtel person.

reagrds,
Jitendra Kumar

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Aug 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2016

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post dated 9 April 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 21, 2016

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post dated 9 April 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards,

Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

Biju_2645

from Kangayam, Tamil Nadu

Apr 10, 2016

Well said Kumar, Airtel was providing good 3G network earlier but for past 2 to 3 months, its not the same even for me. Dear Airtel please give us the right to the enjoy the money paid for 3G rather than forcing to enjoy 2G speed when we pay for 3G.