Airtel — not receive refund

Airtel payment bank no.[protected]. I done a order from airtel online debit card on coolwinks.com and i cancelled that order on 23 oct amounting rs 912. They process my refund and give me reference no [protected]. And i complaint airtel 5-6 times they everytime told me to wait there customer support team contact me but i didn't receive any call or support from them they also give me you've had an update to your case refund (# 984440) on 11/13/2017 01:30pm:

Dalkhi gadhvi said:

Dear customer,

Greetings from airtel payments bank!

In reference to your email regarding online payment refund from airtel payments bank account [protected].

We do understand your concern.

We regret the inconvenience caused to you and would like to apprise you that your complaint has been registered and your reference number is 984440. Please be assured that our team with get in touch with you within 2 working days.

If you have any further queries/concerns, please contact us at [protected]@airtelbank.com. We will make every effort to revert with a resolution as soon as possible.

Thanks for being a part of the airtel payments bank family!

Best regards,
Dalkhi
Service specialist
Airtel payments bank limited
But today is 18 there 2 days not complete and i have another reference number am[protected].