Airtel — online mobile recharge

Website: www.airtel.in/prepaid-recharge

Hello,
I attempted to recharge my prepaid airtel no. +91 [protected] on 14 jun, 2018. I selected the rs.249 package and paid twice (I wanted to recharge twice for a balance of rs.498). I received 2 messages in which the txn ids and recharge amount were mentioned. It was written that the recharge had been initiated. A day has passed, still my balance is rs. 0 and 1 paise (I used 121 i. E the customer care number to get an sms containing the details of my account balance). I request you to recharge my account balance or initiate a refund for the 2 transactions of rs.249 each, at the earliest.

My email id: gunjan. [protected]@gmail.com