Airtel — online transaction failure and no refund from airtel

RajuBethelu

from Bengaluru, Karnataka

Feb 21, 2019

Address: 560066

Hello Sir,

I have done transaction on 11 of FEB on airtel.com with payment getaway as Phonepe for mobile number [protected].
Above transaction is successful and recharge is failed and refund is not done even after 10 days.

Phonepe transaction number is P1902110935093118231722
Acknowledgement from airtel to phonepe for this transaction is merchant[protected].

as I spoke with you customer care people logged a complaint (CONRC[protected]) and assured a refund in 7 days. but as I spoke on same on 21 Feb 2019, same is declared as this is not refundable.

will you be taking care on this matter?

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Airtel customer support has been notified about the posted complaint.