[Resolved]  Airtel — Ownership change and defining primary secondary number is taking so long and rude behavior of Airtel store Paschim Vihar executive Ankita

Address:	New Delhi, Delhi, 110087
Website:	Airtel relationship center

Hi, I want to complain against the executive sitting in Airtel store, Paschim Vihar branch. Her name is Ankita. She was supposed to change the ownership of my and my husband number.
First of all, she made us visit twice as she forgot to give the new Sim. Inspite of being customer friendly and getting it delivered, she called me up in the evening and asked us to collect it.
After that my Sim was de-activated the very same day and I missed on my important calls until I got the new Sim.
Now my husband is struggling to change the ownership of Sim, even after sending ' Y' confirmation on SMS. His current Sim card has yet not got deactivated. And when I called her to send SMS again n resolve this. Ankita said I forgot to message you as I was busy with customer. Can anyone tell then who are we??
Are we not customer and supposed to get good services being associated with airtel from quite long time.
I again called her now in evening but still no SMS received. When I am calling Ankita back she is not picking call and after three calls, she left my phone on hold.
Is this we should be getting as a service, I need someone to look into it immediately and strict action please!!!