Airtel — paid but account not updated

Address: bunamwaya ngobe, 256

[protected]
I have recharged my mobile number from my account for 10, 500 on 3rd february 2020 and received an sms with transaction reference. But amount not recharged on my mobile number
. Please update my amount on my mobile number.
I loaded 10, 500 today on this number. Your system showed i had done so. But then activated monthly bundles of 300 minutes at 10, 500. But your system now indicates that i dont have any airtime as if i didnot load that money. I feel cheated. Really cheated. It is not the first time. But this time i feel it is going too far. Please sort this out