[Resolved] Airtel — Paper Bill & Disconnection of Service

Shayvidz CaProfessional AcademyRaipur

from Sangli, Maharashtra

Sep 21, 2016

Address: 492001

Website: www.airtel.in

Dear Sir/Mam,
I, Byas Narayan Agrawal, am a subscriber of AIRTEL Mobile Postpaid connection with number [protected] (MP & CG Circle). I am requesting for paper bills from last 2 months. I got calls from appellate authorities but everytime they just said that I will get paper bill in next 5 days. But I never get any paper bill even after almost daily follow up. Now they have stopped services due to non-payment of bill.
I want to know whether paper bill is my right or not? If the fault is on part of AIRTEL, then how they can disconnect the services? The reason for request of paper bill is that I travel almost all the days of month, so office staff can pay the bill on time if I get paper bill on time. But even after so much request to Airtel, I didn't get any solution for this. Now they have stopped services on that number.
Please guide us how to proceed further.
Thanks & Regards
Byas Narayan Agrawal
[protected]

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Oct 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 September 2016 .

We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively.

We look forward to receive the required details.

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Sep 26, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 September 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Facebook - www.facebook.com/bhartiairtelltd