Airtel Payment Bank — airtel payment bank didnt sent gift card I purchased

Address: Jhunjhunu, Rajasthan, 333029

Hello sir
I purchase an amazon gift card worth rupees 2000/- by my airtel payment bank account [protected] on 27 jan 2019 but gift card not deliver yet
Many times i contact and mailed airtel but they no satisfied response provide mailed screen shot s attached
So please slove my problem
Airtel account [protected]
Mail id dk[protected]@gmail.com
Trxn id [protected]
+4 photos
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