Airtel — payments done online 4 times but plan not activated

Address: Vadodara, Gujarat, 390002

I was having airtel no.[protected] since long about 9 years as postpaid. On 16.02.19 i applied for conversion it from postpaid to prepaid by appearing in airtel office in fatehganj vadodara. The officers informed me to pay inr 620.00 as dues till date which was needed to pay for conversion to prepaid. This amount was paid immediately through debit card. The officers informed me that it the no. Will be converted to prepaid in few days which will be informed to me and after that i could do recharge of prepaid. On 18th feb, the no. Was converted and informed to me through mail and sms. Then on 19.02.19 i recharged it by inr 169.00. The payment was successful but plan was not activated and it was informed that recharge was unsuccessful. Then again i recharged by inr 169.00 and payment was successful but plan not activated. I wrote the mail to airtel customer care but no resolution provided. On 20.02.19 i again recharged to check whether the problem was resolved or not. Meanwhile i informed through mails many times to customer care including nodal officers and appellate authority but no resolution provided. As per customer care advice, my family also visited airtel store in the same office in fatehganj to recharge the no but they didn't resolved the problem.
Sl.No. Date of recharge transaction no. Amount (inr) payment status remarks
1 16.02.2019 pos [protected] at bharti airtel ltd txn#[protected] 620.00 successful payment through card at counter in fatehganj vadodara office for postpaid to pre-paid conversion vide ref. No.[protected], registered on 16/02/2019 13:30:01. No. Converted to pre-paid on 18.02.19 & outgoing barred.
2 19.02.2019 pos 81803286 at airtelcca txn#[protected] 169.00 successful plan not activated.
3 19.02.2019 pos payust[protected] at airtel7/guj/prepaid txn#[protected] 169.00 successful plan not activated.
4 20.02.2019 pos payust[protected] at airtel7/guj/prepaid txn#[protected] 29.00 successful plan not activated.
5 26.02.2019 pos payust[protected] at airtel7/guj/prepaid txn#[protected] 169.00 successful plan not activated.

The response of airtel to resolve the problem was too poor. It was gross negligence on the part of airtel. I would like to inform that the said no. Lives in vadodara with my family and i am posted in rajasthan. My family is suffering from severe pain of fibroid and heavy bleeding. She could not contact her doctor to seek medical advice and she was also unable to contact me. These all the problems were informed to airtel authorities but they didn't do anything. This gross negligence on part of airtel made us mentally tortured. I am also under neurological cure. In this situation we are suffering a lot.

Request you sir to provide us justice in this regard and put heavy penalty on airtel for their such negligence.