[Resolved]  Airtel — Postpaid bill discrepancy and poor response from customer care executive

Address:

Bangalore, Karnataka, 380028

Respected sir /madam
I am dr hardik bhatt son of mr bipinchandra bhatt

We are bearing number
[protected] - hardik bhatt
[protected]- bipinchandra bhatt

Regarding mobile number [protected]:

1. Mobile number [protected] is converted to prepaid card after clearing due amount 633 rs on 6/10/2016

2. Bill generated for period 8/9/2016 to7/10/2016 charges applied to number [protected] are wrong as no internet usage pack activated neither roaming activated or used.. U can chek the usage area in last month

3. Usage charges applied are already been paid while clearing the dues during converting the postpaid number to prepaid number, that u cna chek on your records.

So total charges of ruppees 869 rupees shuld be waived from the same number bill

Regarding mobile number [protected]:

1. Internet pack using before upgrading to 2gb plan recently was:
1gb 3g free (Post 1gb data stops) @ 300 rs
Written as per bill receord

Instead of the above mention data pack used for last whole month internet charges 500 rs flat was mention in the bill dated above, so i need these charges of extra data to be waived with immediate effect as it was against my data plan

I have already talked to yourm customer care executive twice for the same in last one week
First on 13/10/2016 and again today on 19/10/2016

They said my issues will be solved in 3 to 4 days but it remain unsolved since my last call for the same on 13/10/2016

Thats why i need to call 121 today regarding the same and they say the same answeer that my issue will be respolved in 3-4 days

I am now fade up with talking to your customer care service and personally also visited at airtel store but they also were unable to solve this issue

My last day of bill payment is 28/10/2016

If my above mentioned wueries are not solved in this time duration i will be unable to pay the bill,. And hence if any extra charges or service related issues are oicuring due to non payment of the bill then i will be not responsible for the same and will ask for legar consumer forum help if required

Hope u understand the issue and will solve the same with top most priorities,
I also might opt out of the airtel family with whom i am attached with last 15 year or so

Thanks and expecting quick response from your side with positive results

Dr hardik bhatt [protected]