Airtel — postpaid connection not activated within 24 hrs post my visit to store

Address: New Delhi, Delhi, 110092

Website: [email protected]

I reached the airtel store - opposite to hira sweets, near laxmi nagar, delhi - 110092 on 19/12/2017, to get a connection of postpaid of my existing number [protected].
All the documentation was done at the same time in between 8 pm - 8:30 pm indian standard time. I also shared my concern for my number activation within 24 hrs as i have urgent things to do on this number and i was assured that a verification office will come next day 20/12/2017 post 10:am however nobody come and as per tat my sim should get activated within 24 hrs post my registration with the team. When i called on 198 at 10 pm ist i got to know that the team has done the entry of my postpaid connection at 6 pm ist on 20/12/2017, what is this? Why so delay?

Very dissatisfied, my number should have activated within 24 hrs, which is not.

What kind of customer service is this that is showing delay and no priority on the concerns.

File a complaint and strict action for that store who are not working properly on their part n assured false satisfaction.
Also there were only 2 person sitting at the desk to assist and other 3 chairs were empty as the service providers chilling out when i asked if someone else can help me out as both the person available attending the customers.