[Resolved] Airtel — Postpaid connection service dropped

Arun Bhargavan

from Attingal, Kerala

Mar 1, 2017

Address: Thiruvananthapuram, Kerala, 695581

Website: airtel.in

On 25-Feb-2017, my service got disconnected. I have called customer care and was asked to check the SIM card and handset. But none helped. So I was asked to get a duplicate SIM, which was done on 27-Feb-2017. I was told that the SIM got activated by evening, but didn't happen. I have called customer care and was told that it is due to some technical issue and was advised to wait for another day. But even after one day, SIM was not activated. From customer care, I came to know that the activation was not done from Airtel store.

I am not able to get the service from 25th, was not able to use my phone banking and other business. It is a highly irresponsible behaviour from Airtel on addressing an issue of a customer. I was charged ₹50 for an issue not related me. I have got the SIM half a year back when I activated 4G. Even with that, I am not able to get any service from my Airtel number.

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Apr 11, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 1 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 07, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 2 March 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

Arun Bhargavan

from Attingal, Kerala

Mar 1, 2017

I have got the SIM activated. But I would like to know how are you going to address the issues I faced to get it done.
I came to know that it is a fault from Airtel because of some technical failure, that the SIM activation got delayed for 2 days!
How can you charge for an issue from your side, which is still a puzzle for me.
You are going to take rent for past 5 days without giving any service
Even now, SMS is not activated. So my phone banking is practically not working.

Could you please let me know your comments on the points listed above?