[Resolved] Airtel — postpaid overcharge the original bill plan

Cylon

Jul 31, 2017

Address: Ranga Reddy, Andhra Pradesh, 500049

I have been using airtel postpaid with corporate offer amounts to 499 and extra 18% tax being charged. For month of july 2017, i have received a bill of 1092/-. I called airtel customer care multiple times (1st, 5th, 11th, 22nd, 25th, 29th, 30th, 31st) in month of july. They say extra charged due to some unwanted services they activated+its tax+late payment fee.

1. I haven't activated those special services. Why were these added?
2. I have been calling airtel from 1st day of july, why was i charged late payment fee?

During all these calls, they say they will waive all extra charges and adjust bill to original plan with taxes. Till date (31st july 2017), no such adjustment happened. I am loosing my peace of mind over these irresponsible customer care operators. They don't correct their mistakes and shout at me when ever i call them. It is true that i lost control while talking to them during recent calls during last few calls but my problem is such that, i don't get this waiver, i don't pay bill. I actually want to pay the bill and walk of this hellish network (No signals, no respect, no peace of mind) to other provider but they are not letting me to.

If anybody who can listen to my call for help please help me.

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Sep 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jul 24, 2017

Shusanta Saikia's response It's been helpful to postpaid my SIM in

Jul 31, 2017

Updated by Cylon For your reference, I have raised a complaint in Airtel website and here is the complaint code: PO[protected]

Verified Support

Jul 31, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 31 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Aug 02, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 31 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

Kavya Lokesh

from Hyderabad, Telangana

Jul 31, 2017

I hv recharged for 349 which should gv 1gb per day but the speed z very slow, because of dat i didnt even use 100mb n often there is network fluctuation i want immediate action for dis

Gurjant Singh Jawandha

from Kolkata, West Bengal

Jul 31, 2017

Data and call not given to me as per offer please solve my problem i purchase this sim card on 06 jul 2017
The sim card dealer said me when i purchase this sim the company provide1 GB data per day on your sim card for 70 days but the same stop on 23 Jul 2017 . This is not as per offer . Please solve my problem at the easiest please

Dr. Vivek Mishra

from Delhi, Delhi

Jul 31, 2017

Dear Sir/Madam,

I, Dr. Vivek Mishra, have purchased new airtel 4G sim ([protected]) but on true caller this is showing another person name i.e "Nikhil". I have already submitted Aadhar Card details.

This feels very annoying and bad impact on my dignity. Please try to solve it or suggest me what to do on my level.

kakani Ramanaiah

from Visakhapatnam, Andhra Pradesh

Jul 31, 2017

Dear Sir ..., I lost my messages today by tapping delete button so please send my messages back to the number [protected]from[protected] to till date

Nits Bhardwaj

from Noida, Uttar Pradesh

Jul 31, 2017

Hi,
I lost my phone so please block my sim asap no. is [protected]. Name - Pratiksha Shukla.
Date of birth[protected].
Place- Noida

Shusanta Saikia

from Kanakapura, Karnataka

Jul 31, 2017

Malleswram banglore 11cross

dheeraj2312

from Delhi, Delhi

Jul 31, 2017

I already subscribe for airtel secure and my phone was missing on[protected] but as per airtel customer care they told me that missing is not cover in this plan can u tell me y airtel make fun and making them fool in this plan. I using 79 per month plan.