[Resolved] Airtel — Prepaid Internet pack on [protected]

Samir Kalra

from Delhi, Delhi

Oct 14, 2016

Address: 110060

I have a prepaid number [protected] and had Internet pack with autorenewal for which I got a message on 11th that it would be done in 3 days.I stopped the autorenewal on 13th by sending a mail and making a call as per the requirement and I got a recorded message that it has been processed and done. On 14th I got a message that the money has been deducted and recharge has been done. Sad to see the way airtel treats its old customers who still have stayed loyal till now.

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Nov 18, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 14 October 2016

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Oct 18, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 14 October 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd