Airtel — Prepaid number deactivated

ramgkr

Aug 24, 2015

Address: Coimbatore, Tamil Nadu

My Airtel prepaid number [protected] has been deactivated with no valid reason. As per airtel policy, the number will be deactivated, only if there is no usage for more that 90 days. But my prepaid number was deactivated even before 40 days of no usage. I have made outgoing call to "+[protected]" on 3rd week of June from my prepaid number and the total usage was around Rs.100. But my prepaid number was deactivated on 7th Aug 2015. Getting frustrated after seeing improper replies from Airtel customer care saying the number cannot be given back. I am using this number for all banking transactions.Please help me to get my number back. My email: [protected]@gmail.com Br/Ramesh

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Airtel Customer Care

from Mumbai, Maharashtra

Aug 25, 2015

Verified Support

Dear Ram,

This is with reference to your post dated 24 August 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com.

Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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ramgkr

Sep 2, 2015

Hi Umesh,

Any update on my prepaid number deactivation issue?

Regards,
Ramesh.

ramgkr

Sep 6, 2015

Hi Team,

Please update. My issue is still not solved.

Regards,
Ramesh.