Comments
Hello
It has been 4 months now my outgoing sms is still not working. I have registered atleast 15+ complaints with Airtel for this problem and sent mail to them multiple times but everytime they simply close the call before their SLA without confirming with me for possible solution and I am still not able to send any sms to any mobile across the country.
For some days now airtel customer care have even stopped taking my complaints and started disconnecting the calls in between or redirecting my call to ivr and disconnecting after that.
I have never defaulted on my payments. I am paying equal amount for the services as others but due to this problem I have lost lot of my time and have missed a very important service which should have been provided to me for the cost they charge us.
I want Airtel to take corrective actions for my problem and compensate me for the loss I have faced for last 4 months.
Please also let me know if there is anything to be done from my end. I want to get this sorted as soon as possible
Thanks
Deepak
It has been 4 months now my outgoing sms is still not working. I have registered atleast 15+ complaints with Airtel for this problem and sent mail to them multiple times but everytime they simply close the call before their SLA without confirming with me for possible solution and I am still not able to send any sms to any mobile across the country.
For some days now airtel customer care have even stopped taking my complaints and started disconnecting the calls in between or redirecting my call to ivr and disconnecting after that.
I have never defaulted on my payments. I am paying equal amount for the services as others but due to this problem I have lost lot of my time and have missed a very important service which should have been provided to me for the cost they charge us.
I want Airtel to take corrective actions for my problem and compensate me for the loss I have faced for last 4 months.
Please also let me know if there is anything to be done from my end. I want to get this sorted as soon as possible
Thanks
Deepak
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+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
This is with reference to your post dated 27th August 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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