Airtel — problems in tele verification.

I have just ported my bsnl no. to airtel. I got a message from them telling me the time after which I can insert the sim and call for tele verification . I am trying from 2 days from the given time and date but the call automatically disconnets also I am unable to recive calls I have frustreted trying to call them. Please help me I need the mobile no. for various important works.
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I recharged the wrong number on 17 February 2019 through the My Airtel app. Kindly rectify this error.

Wrong Number- [protected]
Recharge- 399
Hi, this is Saligram Sharma having prepaid connection no [[protected]]. Today I lost my mobile, i want to request the Airtel team to please block this Sim card.
Please as soon as possible to block this sim card.
[protected]

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