Airtel — recharge for mobile no [protected]

Address: Chennai, Tamil Nadu, 600037

Website: myairtelapp

Dear sir
I have recharged mobile no. [protected] chennai zone for rs.199/- (All calls free and 2 gb data 3g/4g) from my airtel app ([protected]), but the amount of rs.199/- got debited from my airtelapp account but recharge is not done though it showed recharge is successful.

When i enquired with my wife she told recharge is not done.
Please request you to look in to this, i never expected this to happen from such a largest mobile operator in the country.