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Airtel — recharge is not reflecting

Address: Hyderabad Mayurmarg, 302, Hyderabad, Andhra Pradesh, 500016

I have made my recharge on 26th of November. Now after ending my prepaid validity also that recharge is not reflecting in my account. I'm unable to cl any more. In the airtel thanks app its showing only incoming call & the service will expire in 6 days. Attached is the screenshot of my past recharge through Amazon pay
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