[Resolved] Airtel — Recharge offer provided by airtel and plan after recharge does not match

satyendra singh nahan

from Shimla, Himachal Pradesh

Sep 17, 2016

Address: Sirmaur, Himachal Pradesh, 173001

Website: AIRTEL

I had recharge my airtel number [protected] on dated 16/09/2016 with Rs. 335. The above plan as mentionedby airtel may provide 3G Data upto 2GB and 300 minutes for 28 days. The above scheme is displayed via SMS from Airtel itself. But when I recharged the same with Rs. 335 the plan given by airtel is Rs.335 = 2GB(1GB Day+1GB Night)3G WHICH IS NOT SIMILAR TO OFFERED PLAN. The same complaint is also done with Airtel Customer Care but they refuse to entertain the problem and denied best scheme offered by Airtel itself.

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Oct 22, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 17 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Sep 21, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 17 September 2016.

We tried calling you multiple times to get additional details on your number but there was no response.

We are keen to resolve your concern; please share your alternate contact number and convenient time to call you to resolve your concern effectively.
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence