Airtel — Recharge payment issue

I was done recharge Rs. 558 my account on 23.10.2020 through airtel thanks app by using amazon upi. The amount was deducted from bank. But no pack activated and no transaction history from airtel app. I try to contact customer service but i couldn't reach. I'm also snd mail but they said your mail id not registered against this number even i registered many times. I want refund.