[Resolved] Airtel — Recharged to Wrong number

srivatsalasrilu

Mar 6, 2017

Address: 530041

Website: Paytm & Airtel

On 1st Feb 2017 & 1st Jan 2017, I have recharged to Wrong number instead of min through Paytm. Please do the needful. I tried Calling Paytm and Airtel customer care but they are not able to resolve the issue./ Please help me here.

Wrong Number: [protected]
Correct Number: [protected]
1st Jan 2017 Amount: 550
1st Feb 2017 Amount: 550, 259

1) Paytm should provide an option to cancel the transaction within specific time duration like, within 24 Hrs.
2) Even if third parties are not able to backout the recharge amount, Atleast Airtel should have that option to deduct amount from wrong number and recharge to the correct one (Atleast the balance amount.)
Eg. If wrong number got 500 recharge and used 100 after complaint correct number should get atleast the balance 400.

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Apr 6, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 6 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

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