[Resolved]  Airtel — Refund against advance payment for broadband connection pending since June 2016

Address: Gurgaon, Haryana, 122017

Website: www.airtel.in

I applied for a new broadband connection on 22 June 2016 and gave a cheque of 1000 rs. I was denied for connection on 28 June 2016 but the cheque was debited from my account on 5-July 2016. I am continuously following up with airtel customer care since last 2 months for refund but no satisfactory result.
Everytime a new excuse is being given by customer care. First I was told that it will be automatically refunded within 30 days. Even on complaining to customer care, I was told that my complian is registered but on checking next time, it was not registered. I am following with customer care every week but still to be resolved. Now I feel harassed totally by Airtel and no option left except complaining at consumer forum.

I was also suggested to raise a request for refund at airtel refund portal http://www.airtelonlinerefund.com/ on 29-Aug 2016. Again No status/ update received from Airtel on the same.
On complaining on 3-Sep-2016, I was told to send details on WhatsApp no "[protected]". I sent cancelled cheque photo along with other details but no action/ response yet from Airtel on the same.
Next time I was provided a new complaint no as [protected]. I provided all details along with bank account no, IFSC code
I received a call on 11-Sep-16 from customer care to provide account details again as details are not available with them. I asked them why should I provide my details again and again when I have already provided so many times. I was informed to call to nodal team.
When I made a follow up last time on 13 Sep-16 to nodal officer at landline no[protected] which is available on airtel website, it was again transferred to customer care only. Now customer care informed me that they do not have any update on it on their system and asked to give them my account statement. How can they ask for a consumer account statement? On countering it, I was told that they will check with their finance team and come back with a solution on next day. When I asked to transfer my call to Nodal officer, It was denied by customer care.

Today on 15- Sep-16, When I again tried to call to nodal authoity no and appelate authority no [protected] with my account no or landline no, It gave a voice message that this account no/ landline no is not correct and calls are getting disconnected.

Airtel has made all its efforts not to refund the amount and harass its customer as much as possible.
Airtel Landline no[protected]
Airtel account no- [protected]
Registered Mobile No [protected]
Last complaint no 72659812

I request not only to refund advance payment but also to charge penalty to airtel against customer harassment atleast by 10, 000 rs.