[Resolved]  Airtel — Refund for failed recharge transaction

Address: Mathura, Uttar Pradesh, 281001

I made airtel recharge for mob #[protected] on 28 June 2016 for Rs 2849.
I used Airtel Money App to do this recharge, (Airtel money app registered mobile is #[protected]), This transaction is failed and I got mail from Airtel about failed transaction with transaction ID "616804".
I asked for my refund from Airtel, but no body is responding properly.
I didn't get my money back yet,
I want to complaint against this fraud from Airtel and need fair justice for my hard earned money

Prepaid Mobile number: [protected]
Transaction ID: 616804
Mode of Recharge: Airtel Money APP(with registered number [protected])
Date of Recharge; 28-Jun-2016

Regards,
Vishal Agrawal
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Apr 5, 2017
Complaint marked as Resolved 
this request is not resolved.. Please help me getting my money back
Airtel customer support has been notified about the posted complaint.
Sep 17, 2016
Updated by vishuuu2626
How the information of my complaint leaked to fake people, after posting my complaint, I started getting fake calls, saying they are from Airtel. they tried to ask my bank account details to do fraud. This is really terrible.
It seems everybody is doing is Fraud, First I was looted by Airtel and now when I lodged a Complaint, I am getting these fake calls
Verified Support
Sep 21, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 17 September 2016.

We tried calling you multiple times to get additional details on your number but there was no response.

We are keen to resolve your concern; please share your alternate contact number and convenient time to call to resolve your concern effectively.
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Mar 14, 2017
Updated by vishuuu2626
Hello Anil,
I am sorry but i didn't get any real call back from airtel. However, i got call from airtel, and they were asking my credit card pin and cvv, ofcourse that was a fake call.
Please call back me on [protected].
And please call back soon as it is already too late for this issue.
Preferred time will be 11am to 5pm
Apr 05, 2017
Updated by vishuuu2626
Hello Anil,
I am sorry but i didn't get any real call back from airtel. However, i got call from airtel, and they were asking my credit card pin and cvv, ofcourse that was a fake call.
Please call back me on [protected].
And please call back soon as it is already too late for this issue.
Preferred time will be 11am to 5pm
Verified Support
Apr 12, 2017
Airtel Customer Care's response
Dear Vishnuuu2626,

This is with reference to your post dated 5 April 2017 .

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Apr 17, 2017
Airtel Customer Care's response
Dear Vishnu,

This is with reference to your post dated 5 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
 
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