Airtel — Refund not initiated of deactivated air fiber connection

Here’s the revised complaint incorporating the details about the disconnection causes, the lack of clarification from sales and installation personnel, and the specific contact number for the installation engineer:

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**Title:** Fraudulent Billing, Lack of Communication, and Unresolved Refund for Airtel Air Fiber (Account No:[protected]

**Complaint Summary:**

I, Dr. Pramod Kulkarni, am filing this complaint against Airtel regarding misleading sales information, incorrect billing, abrupt service disconnection, and, most importantly, the complete lack of communication from Airtel regarding these issues. My Airtel Air Fiber account is registered under the name Atharva Pramod Kulkarni, with the following details:

- **Airtel Air Fiber Account Number:**[protected]
- **5G SIM Number:** [protected] (supposed to be activated for the Air Fiber account)
- **Bill Number:** MF2527L[protected]

### **Key Issues:**

1. **Misleading Sales Information:**
- Airtel's sales executive, Mr. Kuldeep Dubal, assured me that the Air Fiber service would include a landline connection, which was not provided upon installation on **1st August 2024**.
- **Sales Executive's Contact:** Mr. Kuldeep Dubal, Phone No: [protected]

2. **Unauthorized Billing:**
- I made an advance payment of ₹3300 via ICICI Credit Card (UPI Transaction ID:[protected] for the Airtel Air Fiber service, but only ₹1955 is reflected as advance rental. Additionally, I was incorrectly billed ₹699/month under a DTH plus plan, even though I subscribed to the ₹499 plus GST plan and did not receive any DTH service.

3. **Disconnection without Proper Follow-Up:**
- My service was disconnected on **15th August 2024** due to the lack of a landline connection, the incorrect display of ₹1955 instead of ₹3300, and the absence of communication from Airtel regarding these issues.
- The installation engineer, who was involved in the setup, failed to provide clarification on these matters and can be reached at **Phone No: [protected]**.

4. **Lack of Refund and Communication:**
- Following disconnection, there has been no communication regarding the refund of ₹3300. Additionally, no information has been provided regarding why the refund has not been processed. If Airtel can instruct a team to recover broadband instruments from customers, they must also process a refund and provide clear communication about the status of my account.

5. **Unannounced Modem Recovery:**
- On **21st/22nd August 2024**, Airtel attempted to collect the modem without prior notice. While I cooperated, there was no subsequent communication or clarification from Airtel.
- **Modem Collection Team Contact:** Mr. Sopan, Phone No: [protected]

6. **Continued Billing for a Deactivated Account:**
- Despite the account being deactivated, Airtel has continued to generate bills. This raises serious concerns about the integrity of Airtel’s billing practices. How can Airtel justify generating bills for a service that has been deactivated and for which the equipment has been recovered?

### **Demands for Resolution:**

- **Immediate Refund of ₹3300:** Process the refund for the advance payment without further delay.
- **Correct Billing Errors:** Adjust the billing to reflect the correct charges under the ₹499 plus GST plan, or alternatively, re-install the service at my new location (Dhruvtara, Pune 411041) with all the promised services and correct billing.
- **Proper Communication:** Airtel must clearly communicate the status of my refund, the corrected bill, the duration of the plan, and any other relevant information.
- **Cessation o[censored]njust Billing:** Immediately stop any further billing for the deactivated account and investigate how such practices were allowed to continue.

I trust that Airtel will address these issues with the urgency they deserve. If my concerns are not resolved within seven (7) days, I will escalate this matter to the Consumer Court and the Telecom Regulatory Authority of India (TRAI).

**Contact Information:**

- **Airtel Air Fiber Account Number:**[protected]
- **5G SIM Number:** [protected]
- **Registered Mobile Number:** [protected]
- **Contact Number:** [protected]
- **Email:** [protected]@gmail.com, [protected]@gmail.com