I had made Airtel broad band bill payment of Rs 2179.44 on 18th April 2022 and letter When i got next month bill Airtel claims that they have refunded Rs 1422 on 28th April which i have not received till date.
i have followed up with all the escalation contacts from Airtel and also visited their outlets but of no you. They say the request is still in progress and it it escalated at their end. Every time they copy paste same response.
I need my refund along with compensation for delay and mental harassment under any valid provision under consumer act.
Below is the Email exchange with Airtel where you can find all the details.
appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com
----- Forwarded message -----
From: Ahamed Shariff
To: "[protected]@yahoo.co.in"
Sent: Saturday, 20 August, 2022 at 10:19:25 pm IST
Subject: Fwd: Re: Re: Re: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
ahasha
[protected] Forwarded message[protected]
From: Ahamed Shariff
Date: Fri, 5 Aug, 2022, 8:42 pm
Subject: Re: Re: Re: Re: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
To: appellate southabts
I had enough of patience now i need my money back asap. How many more years you want to resolve? 100 days not enough for you investigate and resolve this issue?
Regards,
Ahamed
On Fri, 5 Aug, 2022, 5:35 pm appellate southabts, wrote:
Dear Priyanki Das,
Warm greetings from Airtel!
I am writing in response to your email about refund issue for your Airtel mobile number [protected].
We regret the inconvenience caused due to delay on your request. We would like to inform you that your request is still in progress. Its priority of our team to resolve it as early as possible and we will keep you informed on this.
We thank you for your patience on this
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________
From: Ahamed Shariff
Sent: Friday, August 05, 2022 03:38 PM
To: [appellate kk, appellate southabts, appellate kk, appellate southabts ]
Subject: Re: Re: Re: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,
If you are looking for bank details, please find my cheque details below which I have already shared with you in the past as well. Also to reiterate, this account is not all related to Airtel payment i had made . Airtel payment was made via Amazon pay wallet and i have already shared statement with you in the past. Now tell me what else do you need? Don't do Mary go round again please.
Also to let you know, i will wait for one more week for you to resolve this issue and refund my amount which is pending for more than 100 days now. If you still fail to resolve, i will Post the whole conversation on social media and will also file a complaint against you in consumer court for harassment. Asking the same information again and again and giving the same reason that it is escalated or its in progress is not acceptable anymore.
Regards,
Ahamed
On Fri, 5 Aug, 2022, 11:56 am Ahamed Shariff, wrote:
Can you call me back right now? I need to speak to you right now.
I have already shared all the below asked information long ago.
Do you need need my cheque details to refund the amount? I need clarity on this, what exactly do you need from me?
Regards,
Ahamed
On Fri, 5 Aug, 2022, 11:37 am appellate kk, wrote:
Hello Ahamed,
Warm greetings from Airtel!
I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].
I had escalated the issue to the concern team and as per the revert, I would like to inform you that we request you to provide the payment proof and bank statement cheque leaf details for further assistance.
Thank for writing to us.
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Aug 02, 22, 11:41 AM
To: appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com
Subject: Re: Re: Re: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,
It has been 100 days now since the refund was initiated and has gone missing. May i know what is going on? Why is it taking so long? Do you need another 100 days to resolve the issue? This is not acceptable at all.
I need to speak to someone. Can you please call me @ [protected]
Regards,
Ahamed
On Tue, 2 Aug, 2022, 10:45 am appellate kk, wrote:
Hello Ahamed,
Warm greetings from Airtel!
I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].
At the outset, we sincerely regret the inconvenience caused to you due to this delay, your request is still in progress and we are working to address your issue on priority. Will revert to you very soon with a resolution.
Thank you for your cooperation.
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Aug 01, 22, 03:24 PM
To: appellate.[protected]@airtel.com
Subject: Re: Re: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,
May i know what is the status of my refund?
How long you will investigate? From 28th April 2022, the funds are missing .
Regards,
Ahamed
On Wed, 27 Jul, 2022, 12:36 pm appellate kk, wrote:
Hello Ahamed,
Warm greetings from Airtel!
I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].
We have already escalated your concern team at the outset, we sincerely regret the inconvenience caused to you due to this delay, your request is still in progress and we are working to address your issue on priority.
Will revert to you very soon with a resolution.
Thank you for your cooperation.
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jul 25, 22, 10:18 PM
To: appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com
Subject: Re: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,
Can you please update the status of my complaint? I want to understand why it's taking so much time to resolve this issue?
One the first place when the full payment was made as per the bill why did you return the funds which I never received? Where did you return the money? To which account and on what date? How much more do i need to wait for the refund?
Give me the time line !
Regards,
Ahamed shariff
On Sat, 23 Jul, 2022, 12:40 pm appellate kk, wrote:
Hello Ahamed,
Warm greetings from Airtel!
I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].
We regret the inconvenience caused due to delay on your Complaint.
I would like to inform your complaint is still in progress. Its our priority to resolve it as early as possible and we will come back to you with an update on this.
We thank you for your patience on this.
You can ask us your questions using airtel thanks app. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________
From: Ahamed Shariff
Sent: Friday, July 22, 2022 10:34 AM
To: [appellate kk, appellate kk, appellate southabts ]
Subject: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi Team,
Can you please update what the status regarding the refund? Airtel has got enough time by now to investigate and to escalate.
It's really frustrating that Airtel is taking so much time to refund this small amount.
First of all what was the need to refund when the customer had paid the bill amount. Now that you are unable to trace where did you refund because of your systems inability why are you troubling me asking me to share the same information which is already shared.
Tell me how many more years, decades, centuries you need?
Regards,
Priyanki Das Frustrated customer
On Tue, 19 Jul, 2022, 3:15 pm Ahamed Shariff, wrote:
Hi,
As discussed over the call please find the copy of cheque leaf for refund purpose only.
As mentioned before the payment to Airtel was made using Amazon pay wallet and Amazon wallet statement for 3 months is already shared with you. The cheque leaf i am sharing with you is only for refund purpose and it is no where related to Airtel bill payment.
Regards,
Priyanki Das
On Tue, 19 Jul, 2022, 2:41 pm appellate kk, wrote:
Dear Priyanki Das,
Warm greetings from Airtel!
This is in response to your email regarding refund related concern for your Airtel mobile number [protected].
This is in response to your email [protected], I would like to inform you that we've escalated your concern to the concern team and as per the revert received I request you to write back us with cheque leaf for further assistance.
Hope it helps!
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jul 19, 22, 01:38 PM
To: appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com
Subject: Re: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi Team,
Can you please call me on my alternate number [protected]. i need to speak to someone from Airtel to understand why it's taking so much time to resolve this issue.
Regards,
Priyanki Das
On Mon, 18 Jul, 2022, 4:53 pm Ahamed Shariff, wrote:
Hi,
May i know the time line by when you would be able to refund my money? Merely saying it's escalated is not helping any more.
Regards,
Priyanki Das
ahasha
On Mon, 18 Jul, 2022, 1:05 pm appellate southabts, wrote:
Hello Ahamed,
Warm greetings from Airtel!
I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].
We regret the inconvenience caused due to delay on your Complaint.
I would like to inform your complaint is still in progress. Its our priority to resolve it as early as possible and we will come back to you with an update on this.
We thank you for your patience on this.
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jul 17, 22, 05:50 PM
To: appellate.[protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com
Subject: Re: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,
The below issue was already escalated on 12th July, what is the outcome of that escalation? How long you will take to resolve the issue?
Please give me your escalation point of contact, i need to speak to them directly.
Issue is pending from 28th April. It is going to be 3 months soon and you are still unable to return my money!!
Will you provide me compensation for future delay on this issue?
Regards,
Ahamed
On Sun, 17 Jul, 2022, 1:06 pm appellate kk, wrote:
Hello Ahamed,
Warm greetings from Airtel!
I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].
I am escalating your complaint with the concerned team. We will come back to you with an update at the earliest.
We thank you for your patience on this.
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jul 17, 22, 12:38 AM
To: appellate.[protected]@airtel.com
Subject: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,
Any update on the below refund request. Can you please tell what is your TAT to resolve this issue?
Regards,
Ahamed
On Tue, 12 Jul, 2022, 7:10 pm Ahamed Shariff, wrote:
Hi,
Please find the below screenshot from Source so that Amazon pay for the month April, May and June. I have not any received any refunds from Airtel.
Just to remind you that refund of Rs 1422 is pending from 28th April 2022. May i know the ETA to close this issue?
How many more days/months required to investigate and resolve the issue?
I have so far provided all the information you asked for that too multiple times. Hope nothing is pending from my end to share.
Don't come to me after one week or month asking for any additional information and tell me again that you have escalated this issue. I have been given the same vague reason after every long gap from Airtel
Regards,
Priyanki Das
On Tue, 12 Jul, 2022, 11:05 am appellate kk, wrote:
Hello Priyanki Das,
Warm greetings from Airtel!
I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].
We regret for the delay caused on your request.
We had escalated your issue and as per the revert received, I request you to share the payment proof and bank statement cheque leaf for the further validation.
Thank you for your cooperation.
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jul 01, 22, 04:32 AM
To: appellate.[protected]@airtel.com
Subject: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi Appellate,
Please find the below screenshot from Source so that Amazon pay for the month April, May and June. I have not any received any funds from Airtel.
Regards,
Priyanki Das
On Fri, 1 Jul, 2022, 3:55 pm appellate kk, wrote:
Hello Priyanki Das,
Warm greetings from Airtel!
I am writing in response to your email expressing concern over refund issue for your Airtel mobile number [protected].
As discussed on [protected], we have reversed the amount of Rs.586.35 and Rs.842.52/- to your source account on[protected].In case if you have not received please share the source account statement from date of payment to till date for further assistance.
Hope it helps!
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jun 30, 22, 07:10 PM
To: appellate.[protected]@airtel.com
Subject: Re: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,
I have 10 bank accounts and none of them are linked to Amazon pay. Can you please advise to which bank account you have reversed the funds?
I have made the payment by recharging Amazon pay wallet and i have shared the complete details of the same with you.
Regards,
Priyanki Das
On Thu, 30 Jun, 2022, 5:25 pm appellate kk, wrote:
Dear Priyanki Das,
Greetings from Airtel!
This is in reference to the concern raised by you on the refund issue for your Airtel number [protected].
I regret the inconvenience caused to you due to delay.
I request you to write us back with your updated bank passbook/statement attachment for better assistance.
Hope it helps!
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jun 29, 22, 10:51 PM
To: appellate.[protected]@airtel.com
Subject: Re: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi,
Can you please advise, to which account you have reversed the below mentioned funds?
Below are the details of Amazon pay transaction details from 18th April to 29th April. I do not see the funds here.
Regards,
Priyanki Das
On Wed, 29 Jun, 2022, 2:40 pm appellate kk, wrote:
Dear Priyanki Das,
Greetings from Airtel!
This is in reference to the concern raised by you on the refund issue for your airtel number [protected].
I regret the inconvenience caused to you due to delay.
I have verified our records and found in that, we have reversed the amount of Rs.586.35 /- reversed on[protected] and Rs. 586.35 /- reversed on[protected] If you have not received the same.
I request you to write us back with your updated bank passbook/statement. We will happy to help you.
Hope it helps!
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jun 27, 22, 02:15 PM
To: [protected]@airtel.com, [protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com
Subject: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi The honorable members of the Appellate,
Can the people from appellate take cognisance of the below query and respond to the below mail?
You have been kept in the loop from past one week and you have been blind spectators!!!
It's time to take some action and tell me where is my money? Where did you refund the money?
Regards,
Priyanki Das
On Mon, 27 Jun, 2022, 12:13 pm Ahamed Shariff, wrote:
Hi Manas,
Can you kindly provide an update on my refund? It's pending from 28th April 2022. It's almost two months now.
Regards,
Priyanki Das
On Sat, 25 Jun, 2022, 8:56 pm Ahamed Shariff, wrote:
Hi Team, it has been 48 hrs since your last update. Can you please advise when can I expect the refund?
Regards,
Priyanki Das
On Fri, 24 Jun, 2022, 11:23 pm Ahamed Shariff, wrote:
Any update on this?
Regards,
Priyanki Das
On Thu, 23 Jun, 2022, 2:50 pm 121, wrote:
Dear Priyanki Das,
Warm greetings from Airtel!
I am Manas, your Airtel experience advisor.
This is in reference to your email informing us about refund for your Airtel Mobile number [protected].
Our team is working on your request on priority and will provide updated status to you within 24-48 Hrs.
Hope it helps!
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jun 22, 22, 07:09 PM
To: [protected]@airtel.com, [protected]@airtel.com, appellate.[protected]@airtel.com, appellate.[protected]@airtel.com
Subject: Re: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi All,
Can anybody provide an update on this? Refund is pending from 28th April 2022.
Regards,
Priyanki
ahasha
On Tue, 21 Jun, 2022, 7:26 pm Ahamed Shariff, wrote:
Hi Team,
Any update on this? The refund is not received yet from 28th April 2022!!!
Regards,
Priyanki
ahasha
On Mon, 20 Jun, 2022, 12:31 pm Ahamed Shariff, wrote:
Hi All,
Any update on the below mail?
Regards,
Priyanki
On Sat, 18 Jun, 2022, 10:12 pm Ahamed Shariff, wrote:
Hi Team,
I did not use any bank account for this transaction. I have used Amazon pay to make the payment. Do you want Amazon pay transaction details?
I have not linked any account with Amazon pay.
Regards
Priyanki
On Sat, 18 Jun, 2022, 2:22 pm 121, wrote:
Dear Priyanki Das,
Greetings from Airtel!
This is in reference to the concern raised by you on the refund issue for your airtel number [protected].
I apologize for the inconvenience caused.
To take further action, request you to share us the bank statement from[protected] to till date.
Thanks for reaching out to us.
Delighted to assist you.
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...⇄
From: shuj009.[protected]@gmail.com
Sent: Jun 18, 22, 11:56 AM
To: [protected]@airtel.com, appellate.[protected]@airtel.com
Subject: Fwd: Fw: Your Amazon.in Order [#] -[protected]
** External Email. Treat hyperlinks and attachments in this email with caution. **
Hi Team,
Please find the confirmation we have received from Amazon pay that they have not recieved the refund amount from Airtel. I am attaching the Airtel refund transaction as well for your referral.
Kindly return my amount at the earliest.
[protected]
Regards,
Ahamed
Sent from Yahoo Mail on Android
----- Forwarded message -----
From:"Amazon.in"
To:"[protected]@yahoo.co.in"
Cc:
Sent: Tue, 14 Jun 2022 at 3:20 pm
Subject: Your Amazon.in Order [#]
Your Account
Amazon.in
Message From Customer Service
Hello Sir,
As per our Conversation over call regarding refund status for
Order ID P[protected]
Order Placed Sunday, April 17, 2022 11:55 PM IST
Merchant Name Airtel OwnRetail BAS
We can confirm that we have not receive any refund for above order. Also I have checked the screen shot you have provided that you have received from Airtel with transaction ID[protected][7502633] there is no refund found against it in amazon pay balance.
Please reach out to Airtel for the refund status.
Warmest regards,
Rashmi G
Amazon.in
Was this information helpful?
Post your Comment