[Resolved] Airtel — Refund of advance amount paid for the services not used.

Radhika Jhawar

from Mumbai, Maharashtra

Website:

www.airtel.in

It's been more that 50 days that my data card has been deactivated and i was supposed to get a refund for the advance i had paid but have not used the services (As informed to me by customer care). Till date i have not received my refund. On the other hand, the back end writes a mail to saying that there is no refund as they cannot trace the interaction id where the customer care informed me that i was to get the refund.

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Jan 22, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2016

Airtel Customer Care's response Dear Ms. Jhawar,

This is with reference to your post, dated 4 December 2016.

We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Dec 09, 2016

Airtel Customer Care's response Dear Ms. Jhawar,

This is with reference to your post dated 4 December 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd