Airtel — Refund of my transaction

Hello,

I have done a recharge in my airtel fiber on 06/12/2022 of amount Rs 589 at 23:07:22 pm and the account number of my airtel XStream fiber is [protected] and location is in Haridwar.

On 13/12/2022, suddenly my broadband internet gone stuck and then I called to airtel customer care service, they told me that "Your payment has stuck in the gateway so we have reversed your amount to your bank account through the same gateway (GPay) which you have used, and you will get this amount in 5-7 working days." So, on 14/12/2022 at 15:37 pm I have done another payment through my friend's UPI whose Transaction ID is[protected] of same amount Rs 589 to activate my internet and internet got activated.

Then I have waited for 8 working days for the refund which they have initiated on 13/12/2022 at 01:16:45 am according to the Airtel payment slip coming in the Airtel Thanks App (used for all the transactions till now). For the same concern I have checked my bank account history, but I don't receive any refund till now, after that I have raised this issue in airtel customer care service as well as my bank (ICICI bank) customer care service, so from ICICI I have received a mail stating that "Your transaction on 06/12/2022 have successfully credited to your beneficiary account"

After that I personally wrote over 50 emails to different departments of airtel and I called more than 30 times to airtel and spent my 1hour 30 minutes daily to reach out for my solution, every time they gave me the transaction ID of the refund but there is no concrete step taken till now, everyone in airtel just delegating their work to another person and no one is taking the responsibility.

So last week I have received a call from their side by a girl named "Deepika Thapa" and she stated that SIR YOUR EXTRA AMOUNT IS ADDED TO YOUR AIRTEL WALLET AND IT IS ADDED IN YOUR NEXT PAYMENT SECTION, but when I checked my airtel wallet it is showing only Rs 37.97 valid till 08/01/2023 and then she said that SIR IT IS A GLITCH IN THE APP RIGHT NOW SO JUST WAIT FOR 1-2 DAYS. After that I didn't receive any call/mail/refund/amount in wallet till now from their side.

So, this is my last hope to get my money back and also want compensation for my time and energy which I have put in this matter till now, I am hoping that I will get justice after applying here and I am attaching all the legal documents which I received from bank and from airtel also.