[Resolved]  Airtel — Regarding broadband connection request cancellation due to very bad response

Address: 500081

I had been using Airtel Boradband service since last 1.5 years in Madhapur area at Hyderabad, Having good services I had againg choose the new connection.

I am feeling sorry to say, but I don't want this new connection. As I had applied for that at 1st march, still I am not getting any response from service provider. As they are failed in promising, The service provider, Mallikarjuna made promisse to be set connection on saturday or sunday. Well, He didn't picked up my call on that day. On monday he asked me to come at 12 O'clock in noon, I left my office work and came there, but no one was picking up my call till 3 O'clock, I waited and spoiled my 3 working hours, aftrer he came with new issue and told we are not able to set connection, we will come tommorrow.

Well, On Tuesday, there was another hope for me, He called me at near 11 O'clock and told to come at 5 O'clock, I again spoiled my 2 working hours and waited there, no one was picking my call, at night time he came to connect. Ahhh!! That was the silly reason, he had having two routers and no one was working(He should have to come with working one, Right!!??). He made me promise again to come between 8 to 10 O'clock in morning. No one came.

Overall, I see the very silly and bad service of broadband by Airtel . I want to cancell this connection (as it is not established yet this month's 8 days already passed ). As we are working people and I am tired with those falls promises. Please, Proceed for cancellation of connection refund to me.even for failed transaction they deducted money and didn't even have my refund even after several working days even after they promised to do so within 24 hrs
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May 17, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 13, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 8 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Apr 16, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 8 April 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
 
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