[Resolved] Airtel — Regarding name change in my airtel account

akhilmr95

from Pune, Maharashtra

Sep 23, 2016

Address: Chennai, Tamil Nadu, 600044

Website: airtel.in

Airtel has updated my name wrongly in airtel account even though i have gaiven correct details. when asked, the customer care took complaint and asked me tp provide necessary documents which i did and said it will take 3days to solve it. After 20days also no response.i called them again and they said 3days more is needed.i called them after 5days they are still telling we need one more day. during this time they are putting me on hold for 20 to 30minutes just to give small detail also. i am calling them everyday from 1week they beg me for more time and if i shout they are putting me on hold for 20 to 25minutes everyday. they are not at all servicing the customers. all of managers spoke to me saying its been escalated to highest level and it wil get done. but when i call all they do is put me on hold for 30mins and tel me they need more time.i want to sue them till the end

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Nov 2, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 23 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Oct 02, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 23 September 2016.

We tried calling you multiple times to get additional details on your number but there was no response.

We are keen to resolve your concern; please share your alternate contact number and convenient time to call to resolve your concern effectively.
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence

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Comments

akhilmr95

from Pune, Maharashtra

Sep 23, 2016

i have been in touch with your executives and managers they are all playing with me and putting me on hold for hours toghether. every day this is happening. managers are just washing off their hands saying sorry everyday.

akhilmr95's [Complaint's author] reply, Sep 23, 2016

your managers say its been escalated to highest level and we will take action who is doing this, but still no response even though i am calling everyday. they are not even giving the reason why its delayed.

akhilmr95's [Complaint's author] reply, Sep 23, 2016

i mailed this to your nodal officer and airtel head office in delhi where your boss sits. i am going to take media help and sue you guys. now that JIO is here you guys dont stand a chance. JIO is going to kick you out of the business for sure.