This is with regard to the unsatisfactory experience i had with your local service provider. I wanted to shift my airtel set top box connection from my old residence to a new one (Both are within one kilometer radius) thus contacted airtel.
The technician, mr shadab, sent for this task had the most casual attitude. Came in at his own time. Dissapeared for a couple of hours without even starting the task and came back after several calls only to disappear again. When i called him about his whereabouts and asked what has been taking so long he replied "kaam aise hi hota hai". When we contacted the agency regarding this i was assured that they will be sending some other technician next day. And now, after almost 1 and half months, the very next day i mailed airtel authorities regarding my issue, i received a call from some very kind gentleman assuring me that my issue shall be resolved the same day and also my dth account will be recharged with an amount of inr 350 as a gesture of goodwill. I recieved the call on 16th february around 1:45 pm. And later that evening a technician named mr sattar reached my home to install the dth at around 7 pm. And that's when i was bombarded with unpleasant surprises.
First, he told me that i didn't have any cable (Not a single metre)!!! And i will have to purchase the complete length of cable which i eventually did. Now i had the equipments transferred around 2 months back when an airtel technician with the name of mr shadab was appointed by airtel to relocate my dth connection while all he did was transfer the equipments from old address to new address and vanished. Now, that rude and unprofessional mr shadab also told me that he had brought the cable from old address and that it won't be enough.
Second, my set top box was missing view card!!!
I don't know how my cable disappeared, and how the view card vanished. All i know is that 2 months back an airtel employee with the name of mr shadab was appointed to relocate my dth connection, he didn't complete the job, i complained about him, and things went missing.
Okay, now one can expect even that much from some poor, unprofessional technician, but what happened next day (Sunday, 17th february) amazed me even more.
On sunday i received a call from airtel customer service. Guy named mr zeeshan asked me if my issue was resolved. I told him that mr sattar installed the dth, but my view card is missing. Gentleman at the other side of phone promised to help me by raising a request for a new vc on my behalf. But within a few minutes i received another call from same mr zeeshan telling me that my request couldn't be forwarded as my registered mobile no is linked to 2 digital tv connections, none of which is actually mine!!!
And my digital tv id is linked to some other phone no!!!
Now, i will consider this nothing short of blunder!! I never could have expected such pathetic attitude from literate, professional guys sitting in office.
I had high hopes from airtel. I even recharged with 1 year hd package just when i got this digital tv connection. The recharge alone cost me over inr 8500. And now the validity is about to lapse in april and i haven't been able to watch tv since last 2 months. Due to callous attitude of your employees, i have suffered a lot. I am seriously done with airtel now. I don't want any one of you to call me and come up with these petty offers like rs 350 recharge. I want to deactivate my airtel digital tv connection alongwith my airtel prepaid number. I want my complete money back. I want compensation for the frustration you guys have caused me, for every second you guys have wasted mine, for every penny you guys took from me. I am taking this issue to consumer forum.
All the best!!
Azhar ali chauhan
Dth id: [protected]
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