Airtel — regarding updating of new cheaper plans introduced

Address: 411057

Website: www.airtel.in

Hi
I would like to register complaint regarding airtel postpaid connections that the consumers are not informed if new cheaper plans with same facility are introduced. The customer care executives report that we can cannot register such complaint. Also these companies spam you with messages which are not relevant but are not informing about consumer benefiting informations.

Recent scenarios i faced where i am a customer of airtel for past 4 years. I recently found out that the postpaid plan i am using is of rs 549 and they have introduced two plans of rs 399, rs 499 which are providing more services than mine and i have not been updated. So as a result they are charging me around rs150 extra for less services.

Also i was informed by customer care to use there app which also does not work properly and is under maintenance most of the time.

I believe the consumer has the right to be informed of such new plans to upgrade and take benefit via sms/one to one communications.