[Resolved] Airtel — Regd., Broadband

Usha N

from Chennai, Tamil Nadu

Sep 16, 2016

Address: 600095

Website: www.wetransfer,com

My no. is [protected]. I upgraded to 200 GB with 2 mbps. But the download speed is only ~80kbps. When i spoke to an executive, they asked me to check the speed in www.speedtest.com. It resulted in 1.9mbps. So when I asked abt the speed of ~80kbps, they finally told it depends on the website.If it depends on website, then y do say the spped is 2MBPS?? Whats the point in upgrading then?? Please do let me know why is that my speed is low?? Else, I dont want to pay 1899

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Oct 22, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 20 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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