Airtel — Service not provide as per Recharge

Dear sir/mam,
Maine Amazon prime membership lene ke liye Airtel ka 1 saal ka recharge kiya hain 3359₹ wala but mujhe membership mili nahi hai customer ko call karta hoon to bass wo mujhe 5 din, 4 din aise din hi dete rahte bass
Yahi issue pichhle 2 month se hai isi tarah pichhli baar maine 699₹ ka ka 56 days validity wala recharge kiya tha tab bhi Amazon prime membership use nahi kar paya tab bhi same issue call kiya to bolte hai ki Amazon se bat karo aur Amazon me call kiya to wo bolte hai ki airtel se baat karo aise me hi pichhla recharge mera waste gaya lekin os baar maine 1 year validity ka recharge kiya hai aur ab bhi mera issue solve nahi kar rahe hai ye log ab aap hi jo meri help kar sakte hai
Please aap in logo se contact kare aur mera issue solve karaye

Thank You