[Resolved] Airtel — Sim change

abhishek2182

from Mumbai, Maharashtra

Feb 28, 2017

Address: Kanpur, Uttar Pradesh, 208014

Website: airtel.in

Hi,

I have been using an airtel prepaid number for over 6 years which I bought from a local shop by giving my ID and photo. Suddenly I got an SMS saying SIM change request has been submitted which I never did and my number stopped working. When I called customer care, they informed me that the number is not under my ID but under a different person's ID. I want that number to be activated on the old SIM or give me a new sim with the same number, if required, take my correct ID and other necessary details now. How can a number be assigned to another sim without my consent.
My airtel number was [protected].

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May 14, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 28 February 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

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Feb 28, 2017

Updated by abhishek2182 Hi,

You can contact me on [protected].