Airtel — sim not provisioned [protected]

Hi,

I am sarla in my sim has been displaying the error since the last 6 days (Not alowved),
So when i visited the airtel store, i was charged with the new sim there, but i did not activate it even if the sim was burned, and if i called the customer, they said that your new sim companion application is not received ani this store charge rs-25.
Please help me with this.

My mobile number - [[protected]]
Name - saral gade