Airtel — Sim related issue

Address: B-16 ,Ground Floor Right Side Shop, Indrapuri Bhopal

I purchased an Airtel sim - [protected] 8 years ago. while purchasing, I gave all the necessary documents to the retailer. recently on 24th Dec 2024, I lost my mobile in a theft. When I went to get back my number the Airtel store authorities denied it and said that it's registered on some Srinivasulu name.

I have provided the necessary documents to the Airtel store management still they are still not helping me get back my number. I was a prompt user of Airtel for the last 8 years at times when the other service providers were luring the customers with attractive rates and plans I stood by Airtel and now the same Airtel is not helping me when I need them the most. Kindly take action on them.