[Resolved] Airtel — Sim swap fraud

abhishek2182

from Mumbai, Maharashtra

Mar 7, 2017

Address: 208014

Website: airtel.in

Hi,

I have been using an airtel prepaid number for over 6 years which I bought from a local shop by giving my ID and photo. Suddenly I got an SMS saying SIM change request has been submitted which I never did and my number stopped working. When I called customer care, they informed me that the number is not under my ID but under a different person's ID. I want that number to be activated on the old SIM or give me a new sim with the same number, if required, take my correct ID and other necessary details now. How can a number be assigned to another sim without my consent.
My airtel number was [protected].
My alternate contact number is [protected]

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Apr 18, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2017

Airtel Customer Care's response Dear Abhishek,

This is with reference to your post dated 7 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

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