[Resolved] Airtel — Special Recharge

snehalal

from Mumbai, Maharashtra

Oct 15, 2016

Address: 600015

Website: www.airtel.in/personal/mobile/prepaid/easy-recharge

I have wrongly recharged for Rs.248 which is A2A 15p/min instead of Local Mobiles.I called the customer care and they said there is no option of reversal for that tariff and how come this simple reversal process is not available if it is done by mistake.I wanted the amount to be reversed or it should be exchanged with Rs.215 LocalMobiles at 30p/min.
Mobile num:[protected]
Transaction Id:[protected].

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Nov 16, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 October 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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