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Airtel — Theft of hd smart card

My Airtel TV card has been stolen some time ago. I live in Delhi and my mom lives in Bihar. When I visited my home, and called the mechanic, he said that there was no card. On asked what to do, he said that I would have to complain and after a week, I would get a duplicate card. As I have to return after a week, my mom told me to buy another. Now it cost me 2000. Please suggest what to do best in this situation.
Poonam
[protected]
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Airtel customer support has been notified about the posted complaint.
Oct 03, 2022
Updated by Viplavi Poonam Airtel HD TV card stolen. New costs 2000. Please suggest what to do.
Poonam
[protected]
[protected]@gmail.com
 
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