Airtel — took payment by making false commitments and want the customer to wait for 15 days for refund

Address: Hyderabad, Andhra Pradesh, 500003

I contacted airtel broadband for a broadband connection, i asked the executive of airtel for around ten times that wether the connection is available in my area and all times airtel executive without checking said yes sir connection is available and asked me to make the payment as soon as possible and i made the payment on airtel executive commitment actually false commitment i have attached the copy of payment. Now for the false commitment made by airtel they are asking me to wait for 15 days for refund, already they made me wait for 48 hours saying that connection is available and we will install it soon, i never expected this from airtel, very disappointed, i request airtel to refund my money as soon as possible and make sure to refund on monday. Being a valuable customer of airtel i expect airtel to solve this as soon as possible. And i advice airtel to plz remove such executives who are degrading airtel status
Executive name santosh
Executive number[protected] he is the guy who gave false commitment and made me make payment as soon as possible.
My name faiz anis
My no. [protected]
Alternate number [protected]
Payment caf no:-4021689
Amount 590