Airtel — transaction

Address: 462022

Website: airtel

Hello.
I have airtel number : [protected] and my name is vikalp namdev
My airtel payment bank never allow me to pay money for anything. I don't understand why it then allows me even to credit the money, if i cannot use the app and spend it.
I have around 244 rs in the airtel wallet and i want airtel to either solve the issue with my account, or refund the money.